Mideye troubleshooting
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Mobile phone users
If passwords delivery fails, make sure your mobile phone is switched on and has radio coverage. If this does not help, try re-starting your phone (switch on/off).
For more detailed troubleshooting information, click here.
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Mideye+ (Beta)
A mobile phone app which enables login when there is no network coverage.
Read more.
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Token card users
To obtain a one-time password (OTP), press and hold the button of your token card until the OTP (eight digits) appears on the display.
Click here to see the token user guide.
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