Pre-install checklist


The purpose of this guide is to specify hardware and software requirements for the Mideye Server and provide a checklist for server installation.


Hardware Requirements

  • Mideye server RAM requirements:
    – Linux: 4 GB
    – Windows: 4 GB
  • 10 GB free disk space
  • Physical or virtual server platform

If sharing platform with other applications, verify that the following ports are not in use:

  • UDP 1812 (or other RADIUS port used by Mideye, this is configurable in the Mideye Server)
  • TCP 1433 (Microsoft SQL Server) or TCP 3306 (MySQL)
  • Ports 4235, 5410, 8080, 8443, 9010, 9011

Software Requirements

Operating System

A user account with administrator rights is required to install the software, restart services and reboot the operating system.

Supported Windows Operating Systems:

  • Windows Server 2008 R2 (64bit)
  • Windows Server 2012 (64bit)
  • Windows Server 2012 Server Core (64bit)
  • Windows Server 2012 R2 (64bit)
  • Windows Server 2012 R2 Server Core (64bit)
  • Windows Server 2016 (64bit)
  • Windows Server 2019 (64bit)

Supported Linux Operating Systems:

  • CentOS 7 Desktop
  • CentOS 7 Minimal

Supported Databases

The database is not included in the installation package and needs to be created before proceeding with the installation.

Supported databases:

  • Microsoft SQL Server 2008*
  • Microsoft SQL Server 2008 R2*
  • Microsoft SQL Server 2012*
  • Microsoft SQL Server 2014*
  • Microsoft SQL Server 2016*
  • Microsoft SQL Server 2017*
  • MariaDB 5+ or 10+
  • MySQL 5 or higher

* The express version is also supported. 



Note the following:

  • Host name / IP address.
  • Database type (Microsoft SQL or MySQL).
  • SQL account name and password.
  • Database name (default: mideye).
  • Instance name (if applicable).

Note: Installing and upgrading Mideye Server requires a database account with rights to ALTER, CREATE and DELETE tables in the Mideye database.

LDAP Server (if applicable)

Note the following:

  • LDAP service account with read-rights for Mideye Server user search.

RADIUS clients

Request integration manuals for the RADIUS clients (e.g. VPN-concentrator, Citrix portal etc) from Mideye Support.

Note the following:

  • IP Address
  • RADIUS port (if other than 1812)
  • RADIUS shared secret
  • If PAP or MS-CHAPv2 is used.  Note: For MS-CHAPv2, a Microsoft Network Policy Server (NPS) is required.


  • Ensure the firewall is open for two-way communication between the RADIUS client and Mideye Server on the selected RADIUS port (default: UDP/1812). If installing on Windows, a rule is also needed in the internal firewall.
  • Note the public IP used by the Mideye Server when communicating with the Mideye Switch on a customer-specific TCP port assigned by Mideye.
  • Request a firewall opening and customer-specific TCP port from
  • Verify that the firewall is open for outgoing TCP traffic from the Mideye Server to and on the customer-specific port.
  • For simplified Mideye+ activation, the Mideye Server also needs access to the following URLs:,, .

Proxy server (if applicable)

Note the following:

  • Proxy server IP address
  • Port number
  • SOCKS version

Installation package

Request login credentials to from Include your mobile phone number in the request, since login is protected with two-factor authentication.

Support Contact

Phone: +46 (0)854514750