SMS disturbance +31/KPN Netherlands (Closed)
Updated 2021-02-04 13:30
Multiple subscribers with KPN Netherlands subscriptions were not able to receive SMS, affecting login with SMS-OTP. Issue resolved from around 13:00 CET.
SMS disturbance +47/Norway (Closed)
Updated 2021-01-13 14:15
From 12:44, there was an SMS delivery disturbance affecting +47/Telenor Norway subscribers. 13:56, Telenor reported that the issue was resolved. To mitigate the problem, starting 13:08 all OTPs to +47 numbers were delivered as inbox-SMS instead of the usual flash/pop-up. From 14:13, +47 traffic is back to flash/pop-up again as default.
Disturbance Mideye+ (Closed)
Updated 2020-12-01 08:39 CET
During the morning, there have been disturbances in the central system, affecting many users that have activated the Mideye+ app. Affected users have experienced problems with Touch Accept / data push, receiving OTPs as failover SMS instead. The issue should be resolved from 08:26, incident analysis is ongoing.
Network disturbance +46/Sweden Telia (Closed)
Updated 2020-11-17 11:35 CET
From 2020-11-16 in the morning, many Telia Sweden mobiles lost network contact and require a phone re-start (power off/power on) in order to be reachable for voice and SMS.
Flash/pop-up SMS presented as inbox SMS in iOS 14
With iPhone iOS 14, flash/pop-up text messages are presented as ordinary inbox messages when the screen is locked. Users that are used to receiving flash/pop-up SMS-OTPs also when the screen is locked will notice a change when updating to iOS 14. This is a built-in behaviour in iOS and we are currently not aware of any workaround.
SMS disturbance in +46/Sweden 2020-09-01 (Closed)
Updated 2020-09-02 10:55
Starting 2020-09-01 11:14 there was a network disturbance affecting SMS-OTP deliveries to many +46/Sweden subscribers. Ordinary phone-to-phone SMS traffic was also affected. From 12:06, SMS-OTP service was back for the majority of affected users, but as a workaround OTP traffic to most +46/SE numbers (also those not affected by the original problem) was changed to inbox-SMS instead of the usual flash/pop-up. From 2020-09-02 10:30, all traffic is back to the original defaults with flash/pop-up. For any users still experiencing problems, a phone re-start is recommended. If this does not help, contact Mideye Support.
RADIUS Challenge-Response broken in Netscaler 184.108.40.206 (Closed)
After upgrade to Citrix Netscaler 220.127.116.11, login with OTP using RADIUS challenge-response does not work. Users can enter userid and password and receive an OTP, but when the OTP is entered for verification login fails. Citrix have published a workaround for this. A similar issue has previously been reported in Netscaler 18.104.22.168 and was solved by upgrading to Netscaler 22.214.171.124.
iPhone warning ‘This sender could not be verified’ (Closed)
After update to iOS 12.2, iPhone shows a warning message ’This sender has not been verified’ when displaying flash/pop-up SMS messages.
This is solved in iOS 12.3, released 2019-05-13.