Mobile phone users

If one-time password delivery fails, make sure your mobile phone has network coverage. Also, try re-starting your phone (power off / power on).

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A mobile phone app which enables login when there is no network coverage. Available for Android and iPhone.

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Token card users

To obtain a one-time password (OTP), press and hold the button of your token card until an 8-digit OTP appears on the display.

Token user guide