smartphoneMideye+ is an extension of SMS-OTP authentication, based on an app for Android and iPhone users. With Mideye+, the central system primarily connects to the phone using data push (mobile data or WiFi), with SMS as fallback. This makes login less sensitive to temporary SMS interworking problems. An offline signature function enables login also when outside of network coverage.

There are currently two usage modes available with Mideye+:  OTP (with an OTP presented in the app) and Touch-Accept (login accepted directly in the app, without the need to enter an OTP).  The usage mode is configured in the company’s Mideye Server.

To activate Mideye+, you need to first download the app from Google Play or App Store and then activate it.  Note that SMS coverage is required at the time of activation.

To stop using Mideye+ and revert to SMS-OTP, Mideye+ can be deactivated via the settings menu in the app.   Mideye+ can also be deactivated online via our deactivation page.

If you change phone or SIM card, you will need to download and activate a new app. The old app will then automatically become inactive.


  • iPhone: why is it necessary to manually click on the link to open the app?

    With iPhone, it is currently not possible to automatically start an app from an SMS. For this reason, users must manually click on a link to start an app.

  • Corrupted / unreadable one-time passwords

    If you have activated Mideye+ and then changed phone or SIM-card, the app will no longer be able to decrypt OTPs. You need to either re-activate or de-activate Mideye+.

  • iPhone: Why can't I click on the link to open the app?

    First, verify that the Mideye+ app is installed on your iPhone. If the app is installed, try to restart your phone.