Mideye Troubleshooting Guide & Fixes

This Mideye Server troubleshooting guide helps you resolve common issues, understand platform limitations, and fix authentication errors like NPS rejections, missing challenge prompts, or push notification failures. Many guides are based on frequently-asked support questions from production deployments.

Common Issues & Solutions

• Known Limitations — What Mideye can and cannot do (with explanations)
• Compatibility Notes — Platform and integration compatibility matrix
• Common Misconceptions — “Why doesn’t RDP MFA work the way I expect?”
• Symptom-Based Guides — No challenge prompt, NPS rejections, push not delivered, certificate errors

These pages are designed to help you quickly identify and resolve issues. Many are based on frequently-asked support questions.

When to use this section

• Something isn’t working as expected
• You need to understand why a specific approach won’t work
• You’re planning an integration and want to know about limitations first
• You’re troubleshooting authentication failures

For operational procedures (backup, monitoring, etc.), see the Operations section instead.